Customer
policies.

Orders & artwork approval

Each gangsheet is produced from the layout approved during checkout. Customers are responsible for confirming artwork, spelling, dimensions, quantity, placement, orientation, backgrounds, and any acknowledged quality warnings.

Submitting artwork confirms that you own it or have permission to reproduce it. PRINTHAUS may pause or decline work that appears unlawful, infringing, hateful, or unsafe.

Payment

Payment is required before production begins. Square payments are confirmed automatically. Cash App and Zelle orders remain pending until PRINTHAUS verifies the transfer.

Include your PRINTHAUS order number with manual payments so we can match the payment to your artwork.

Production turnaround

Print-ready orders paid before 2:00 PM Central qualify for next-business-day production. Orders placed after the cutoff, on Sundays, or on holidays begin the following business day.

Turnaround is a production estimate, not a guaranteed delivery time. Artwork concerns, payment delays, unusually large orders, equipment issues, or other circumstances may require additional time. We will contact you if an order needs attention.

Local pickup

Pickup is available at 10200 Allende Ave, Mission, TX 78573, Monday through Saturday from 8:00 AM to 8:00 PM.

Please wait until you receive a Ready for Pickup notice before arriving. Bring your order number or the name used at checkout.

Shipping

Shipping is $6.95 within Texas and $8.95 to the contiguous United States. PRINTHAUS selects USPS or UPS based on the order and destination.

Customers are responsible for entering a complete, accurate shipping address. Transit times begin after production and are controlled by the carrier. Contact us promptly if tracking indicates a delivery problem.

Cancellations, quality concerns & reprints

Because every gangsheet is custom-made, an order cannot be changed or canceled after production begins. Payments are not refundable for customer-approved artwork, sizing, placement, backgrounds, spelling, low-resolution warnings, or application errors.

If you believe PRINTHAUS made a production error, contact us promptly with your order number, a description, and clear photos. Keep the transfer and related materials while we review the concern. Verified production errors may be resolved with a reprint or another appropriate remedy.

Privacy

We collect the contact, order, delivery, and artwork information needed to create, fulfill, support, and document your order. We may use your phone number or email for payment, production, pickup, shipping, and service updates.

Card payments are completed through Square; PRINTHAUS does not receive or store your full card number. We share information with service providers only as needed to operate the ordering and fulfillment process or comply with legal obligations.